Our Terms of Service

1. What GoingDutch is

GoingDutch helps groups plan time together and split the costs. With it you can:

• Make plans: suggest dates, times and places, vote on them and see who is coming
• Share a plan by link, so others can answer in their browser without an account
• Chat with a group or with one person, with messages, photos and voice messages
• Keep track of shared costs and settle up with each other (Costs, formerly the Splitter)
• Plan trips, keep lists of ideas for someday, and ask who is in for something today
• Let your calendar show which dates suit you (busy times only), and link up with your partner, family and people you know
• Be “Together” during a plan: show you are there and put your phones away for a while

Some plans start from a venue or other partner (for example a cinema or a bar) through its QR code or link. The choices in such a plan come from that partner’s programme. Your group can send the partner a reservation request, or order at a venue that takes orders in GoingDutch. You book and pay on the partner’s own website or at the venue, under the partner’s own terms.

GoingDutch is not a bank and not a payment service provider. It does not hold or transfer money.

2. Age

You must be at least 16 years old to use the Service.

3. Your account and signing in

You sign in to the app with your mobile number: we text you a one-time code. There is no password and no sign-in with Apple or Google. People who use the partner portal can also sign in on the website with a code we e-mail them.

You can answer a shared plan in your browser without an account, with only a first name. Some plans ask you to confirm your mobile number with a code. If you later sign in to the app with the same number, you can add those plans to your account.

Keep your phone and codes to yourself: whoever can receive your texts can sign in as you. You are responsible for what happens through your account. Use your own number only.

4. Rules of conduct

You may not:

• Bully, intimidate, threaten or spread hate
• Post illegal content or help others do something illegal
• Post sexually explicit or violent content
• Share photos or recordings of other people who do not want that, or record people without them knowing
• Send spam or unsolicited commercial messages, send connection requests to people who do not want them, or add people to groups who do not want to be there
• Use someone else’s number, pretend to be someone else, or try to hack, overload or disrupt the Service
• Report people or content in bad faith

5. Your content

You are responsible for what you post: plans, votes, messages, photos, voice messages, ideas, group names and costs.

Your content stays yours. You give GoingDutch a limited licence to store, process and show it to the people you share it with, only to run the Service.

What you share in a plan, chat or cost split is visible to its other members. If you delete your account, your photos, voice messages and feedback are deleted; your messages, answers and costs stay visible to the others as “Deleted user”, so their plans and balances stay right.

We may remove content or restrict an account that breaks these Terms or the law (see “Reporting, blocking and moderation”).

6. Reading your words, voice and receipts

When you answer or plan in your own words, typed or spoken, or add a receipt photo, a language model reads it for us. Readings can be wrong. You always see what was understood before it counts, and you can always tap or type instead.

Amounts read from a receipt are a suggestion: check them before you save a cost. You remain responsible for the costs you add.

7. Costs and payments

Costs helps you keep track of who paid what and who owes whom, including the pot and the rounds on a trip. Paying each other is an arrangement between you: you pay by bank transfer or through a payment link that the person you owe has added. A pot is a record of what people put in, not money GoingDutch holds.

GoingDutch:

• Does not hold, receive or transfer money
• Does not check or guarantee that anyone pays
• Is not responsible for disagreements about amounts or repayments

You cannot delete your account while you still owe money or are owed money in a cost split; settle up first.

8. Partners

When a plan starts from a partner, the partner receives totals about how its QR codes, pages and campaigns are used (for example how many plans were started and how many groups chose an option); it does not see who did what. Two things show a first name: a reservation request your group sends (the organiser’s first name, the group size and their note) and, at a venue that takes orders in GoingDutch, the first name with each order.

Tickets, prices, reservations, orders and availability are the partner’s. GoingDutch passes on your request or order but is not a party to your purchase; you pay the partner, on its website or at the venue.

9. Reporting, blocking and moderation

You can block someone or report them from their profile in the app (Report: spam, harassment, a fake account or something else). The person you block is not told.

To report a message, photo or other content you believe is illegal, write to support@going-dutch.com. Say where it is (the chat or plan, and roughly when), why you believe it is illegal, and your name and e-mail address (not needed for reports of child sexual abuse material), and confirm that your report is accurate and complete to the best of your knowledge.

People at GoingDutch handle every report; we do not use automated tools to remove content or restrict accounts. If we remove content or restrict an account, we tell the person concerned what we did and why, unless the law does not allow it. They can object by replying to that message or writing to support@going-dutch.com, and they can also go to court or to a certified out-of-court dispute settlement body.

If we learn of something that suggests a threat to someone’s life or safety, we inform the police.

support@going-dutch.com is our single point of contact for users and for authorities under the EU Digital Services Act. You can write to us in Dutch or English.

10. Availability and changes

We aim to keep the Service available but do not guarantee that it is free of errors or interruptions. We may change or end features. We will announce material changes to these Terms in the app or on this page before they apply; if you do not agree, you can delete your account. The date at the top shows the current version.

11. Liability

As far as the law allows, GoingDutch is not liable for:

• Indirect or consequential damage
• Disagreements between users
• Losses from arrangements or payments between users
• Purchases, reservations and orders with partners
• Content or behaviour of other users

This does not apply to damage caused by our intent or gross negligence, and nothing in these Terms limits the rights you have as a consumer under the law.

12. Ending

You can delete your account at any time in the app (Profile → Delete account). We may suspend or end an account in case of abuse or a breach of these Terms.

13. Governing law

Dutch law applies. If you live in another EU country, you also keep the protection of the mandatory consumer law of that country. Disputes go to the competent court in the Netherlands; as a consumer you may also go to the court where you live.

14. Contact

GoingDutch B.V., Generaal Winkelmanstraat 127, 3769 EC Soesterberg, the Netherlands

Chamber of Commerce (KvK) no. 82729409 · VAT no. NL003723134B32

• Support: support@going-dutch.com
• Privacy: privacy@going-dutch.com
• Website: https://going-dutch.com