How can we help?
The quick answers are below. For anything else, mail us.
Questions, problems, or something that does not work as it should.
How do I sign in?
With your mobile number. We send you a text message with a code; enter it in the app and you are in. There is no password to remember.
No code? Check that the number is right, wait a minute and ask for a new one. For the partner portal you can also sign in with a code by e-mail.
Can I answer a plan without an account?
Yes. Open the link you were sent and answer in your browser — no app and no account needed. If you have the app, the link opens there.
Asked for texts about the plan? Every text has a link to stop them. To have your answers removed, mail privacy@going-dutch.com.
How do I report or block someone?
Open their profile in the app and choose Report or Block. The other person is not told; after blocking you no longer hear from each other.
Seen a message or photo you think is illegal? Mail support@going-dutch.com: say where it is (the chat or plan, roughly when) and why. A person at GoingDutch looks at every report.
My data and privacy
Your calendar: Profile → Calendar & availability. GoingDutch keeps only when you are busy, never what is in your appointments, and you can disconnect at any time.
Don’t want people who have your number to find you? Turn off “Findable by your number” in your profile.
Answering in your own words is always optional: you can tap instead. When you do use your words or voice, a language model reads them for us, and you see what was understood before it counts.
Questions or a request about your data? Mail privacy@going-dutch.com. Everything is in our privacy policy.
How do I delete my account?
In the app, go to Profile → Delete account.
While money is still open in Costs, deleting is refused: settle up first so nobody is left owing or owed.
Can’t get into the app any more? Mail support@going-dutch.com and we will delete it for you; we may ask you to confirm your number with a code.
Deleted at once: your profile photo and birthday, your photos, voice messages and feedback, your links with partner, family and connections, stars, labels and blocks, your own ideas, notifications, calendars and busy times, and your Together history. Payout details become unavailable to everyone and your name becomes “Deleted user”.
What stays: messages, answers and costs you shared stay visible to the others as “Deleted user”, so their plans and balances stay right. Your number is erased after 30 days; usage statistics, which no longer point to you, are deleted after 24 months.
Answered a plan as a guest? Mail privacy@going-dutch.com to remove your answers; your number is deleted by itself 90 days after the plan. All details are in our privacy policy.
I am a venue or organiser
Everything for partners — and the partner login — is on For partners.